What are we doing to keep our guests and staff safe?
Updated March 29, 2021:
Please note that we are currently not accepting bookings from out of province guests. We look forward to being able to welcome all of our valued guests before long!
We are operating at reduced occupancy in order to facilitate distancing and enable us to spend extra time on cleaning and safety protocols.
The bar lounge, games rooms and kids lounge will be closed until the current expanded restrictions are lifted. Bar lounge will be open for accessing beverage storage, ice, glasses, etc. but not for socializing, and masks are required at all times in this area. Other closed public areas will be set up as private space assigned to bubble groups. Several guest rooms will also be set up as “sitting rooms” for cozy socializing for bubble groups!
Guests and staff are required to mask up and distance in all indoor areas. In response to the recent BC Health Authority announcement prohibiting bars and restaurants from offering indoor seating services, we are amending our service as follows: Guests will pick up their meals in the dining room. There will be a choice of plates or takeout containers and guests can choose to eat outdoors on the patio or around a firepit, or in their rooms or assigned private sitting rooms as available.
Our outdoor fire pits were a huge hit last year, and we are setting up additional fire pits for guest enjoyment.
Guests are required to wear masks when gathering at the corral for mount-up. Masks may be removed once you are on your horse, but please remember to continue distancing from other riders. Wranglers will wear masks for any close interaction with guests, eg at mount-up. Guests are requested to wear gloves for riding. Gloves will be available for sale at the ranch.
Rather than daily room service, lidded bins will be provided outside each room for garbage change. In-room service will be limited to towel change every third day. Please understand that due to extra room cleaning time between bookings, we may not be able to accommodate specific room requests. We are also trying to avoid having rooms re-occupied on same day as check-out.
Public restrooms at Sundance will be out of use until further notice, so guests will be using only their own washrooms in their rooms, please. The only exception is the dining room washrooms which will be open only to guests whose room is not ready upon arrival.
Guests will be asked not to access the front office whenever possible, or at least to wait until other guests have vacated before entering. We will be using a simple Self-Check-In and Out System that allows us to check you out with the card number on secure file, the same way we process the advance deposits.
Guests who become ill prior to their booked vacation are required to stay home and will be issued a full letter of credit for future use. Any guest who arrives appearing ill with possible Covid-like symptoms will be required, with all sympathy and respect, to leave the property and will be issued a $200 refund and a letter of credit for the remainder for future use.
Please make your “Snacks, Supplies and Alcohol” stops before you leave town, and please do not stop in Ashcroft on the way to Sundance. The little village of Ashcroft is striving to stay Covid-free and many residents are not comfortable with outside visitors.
Since the experience of riding a horse out in the fresh air and on the open trails is one of the safest sports we can imagine in regard to distancing protocols, we want to make sure that the “indoor” experience is just as safe!