What are we doing to keep our guests and staff safe?
Update on COVID-19 protocols as of May 19, 2020:
We hope you have all kept well and sane in the past many weeks!
In light of upcoming easing of some restrictions on public travel and gatherings, including on hotels and resorts, we are looking at being able to welcome guests as of June 1st.
Outdoor fire pits for distanced socializing.
Guests will dine at individual tables that will be set aside for their group only, for the duration of their stay.
Takeout containers will also be available for guests who prefer to eat outside or in their room.
We will be modifying our usual chafer service for meal times. Guests will line up for their meals as usual, but one group at a time and at a 2 metre distance from the chafer service area, while servers will dish out your meal as usual (“extra veggies, anyone?”) and then place your plate (or takeout container) on a table where you can pick it up to enjoy at your designated table.
Upon request, we will provide disposable, biodegradable cups and plates, and cutlery will be provided in the rooms with dish soap, towel and ziplock bag so guests may assure themselves they have not been touched by other hands.
Seating areas for socializing in the lounge will be assigned by random draw and posted on a schedule. Assigned seating areas will rotate 3 times a day, with one session for lunch-time after the morning ride, one session for “happy hour” after the afternoon ride, and one session for after-dinner evening. Seating areas will be numbered and will be identified by a laminated number sign at each area. Seating areas will be sanitized between sessions.
Rather than daily room service, bins will be provided outside each room for clean and used towels, and for garbage change. Please understand that due to extra time that will be required for deep-cleaning rooms between bookings, we may not be able to accommodate specific room requests as we will need to avoid having rooms re-occupied on same day as check-out.
Guests will be asked not to access the front office whenever possible, or at least to wait until other guests have vacated before entering. We will be using a simple Self-Check-In and Out System.
Some longer trail rides to explore more outlying areas, with saddlebag lunches.
During quiet times, guests who are interested will be taught to groom, bridle and saddle their own horses. With everyone requested to wear gloves for riding, and proper social distancing, this can be easily accomplished.
Guests who become ill prior to their booked vacation are required to stay home and will be issued a full letter of credit for future use. Any guest who arrives appearing ill with possible Covid-like symptoms will be required, with all sympathy and respect, to leave the property and will be issued a $200 refund and a letter of credit for the remainder for future use.
Some of these measures may seem extreme, but since the experience of riding a horse out in the fresh air and on the open trails is one of the safest sports we can imagine in regard to distancing protocols, we want to make sure that the “indoor” experience is just as safe!